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AN INTERVIEW WITH KELLEY TAYLOR

Branch Manager, Douglas Elliman Real Estate — Huntington, NY
New York's Top-Producing Real Estate Group

EXPECTATIONS OF EXCELLENCE

New York broker Kelley Taylor expects excellence — from herself, from her team and from her vendors. She partners with TourFactory to photograph and market all of her listings because, "The quality of their service beats competitors. TourFactory is the best of the best."

Superior customer service is key to her success as an associate broker for Douglas Elliman Real Estate, the top-producing group in New York. As part of her commitment to excellence, she adheres to a strict professional standard, "I only deal with vendors who provide an immediate response, and I can only have people on my team who work the way I work."

Technology and innovation — simplified

As a self-described "early-adopter" of real estate technology, Kelley also values the training her team receives. Without Steven, she knows it would be challenging to stay ahead of the technology curve, "I'm a salesperson, not a technology guru."

In a business that's always evolving, "Steven helps me keep agents on the cutting edge. He educates us and makes sure we're the first to know. Steven holds our hands, walks us step-by-step through everything new, and simplifies the great innovation that comes with TourFactory."

Enhancing client relationships

She praises the professionalism demonstrated by Steven Bababekov and his TourFactory team, "they are by far the most reliable and professional vendors I get to deal with in the marketing and exposure of my properties. TourFactory provides me and my clients with 100% satisfaction."

She also appreciates that TourFactory photographers understand the value of relationships with clients, "it's not just about snapping the pictures and leaving. Steven's photographers do everything they can to enhance the relationship. It's an extension of the quality service I like to provide, and the photography always exceeds my client's expectations."